You have three options:

For Google Authenticator:

  • Over your Google Authenticator app, check the 'How it works' section. Read carefully, you will be given a link to modify whatever you need in case the access is lost in general.

For anything else:

  • Communicating the answer to your secret question to us makes you eligible for a 2FA reset. We will need to make it match with our database to check if you are who you claim to be.
  • If you forgot your answer to the secret question, you can request a 2FA reset by providing:

*ID verification
*Picture of you holding the ID
*Signed paper asking for 2FA reset

It is all to make sure that you and your funds stay safe.

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