You have three options:
For Google Authenticator:
- Over your Google Authenticator app, check the 'How it works' section. Read carefully, you will be given a link to modify whatever you need in case the access is lost in general.
For anything else:
- Communicating the answer to your secret question to us makes you eligible for a 2FA reset. We will need to make it match with our database to check if you are who you claim to be.
- If you forgot your answer to the secret question, you can request a 2FA reset by providing:
*Picture of you holding the ID
*Signed paper asking for 2FA reset
It is all to make sure that you and your funds stay safe.